# Add account

{% hint style="info" %}
**Good to know:** You can add multiple accounts if you happen to have a partnership with several Mirakl vendors
{% endhint %}

## Generate a Mirakl API Key

To generate the Mirakl API Key (See screenshot below):

1. Log into your desired Mirakl account: https\://\[ACCOUNT].mirakl.net/mmp/shop/user/api
2. Click on your email address on the top right corner
3. Select the tab 'API Key'
4. Copy your API Key

<figure><img src="/files/7rdyEu2AQAeNZK2BXIzH" alt=""><figcaption></figcaption></figure>

## Create a new Mirakl account in Zendesk

To create a new Mirakl account, follow the steps below:

1. Sign in to your Zendesk Support account
2. Go to your Zendesk Admin Center and click on the Channel apps menu.

<figure><img src="/files/gSAQPHroMBHqKNUqMxmI" alt=""><figcaption></figcaption></figure>

3. Select your Mirakl integration installed.

<figure><img src="/files/eflR25aWnoAdNiSY3sOs" alt=""><figcaption></figcaption></figure>

4. Click on Add account

<figure><img src="/files/ws1haaTNGqgnMGorSQBj" alt=""><figcaption></figcaption></figure>

5\. Enter the desired information regarding, the name of the account, the Mirakl URL and the API Key

<figure><img src="/files/D1FHXrVbaJkbOhdn0wbI" alt=""><figcaption></figcaption></figure>

6\. Verify the connection and Save the information

{% hint style="success" %}
**Congratulations!** Your account is now setup and will receive new tickets soon!
{% endhint %}

{% hint style="info" %}
**Good to know:** New messages are pulled every 2 mins.
{% endhint %}


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