# Marketplace Routing By default, Juble sends all incoming customer messages from your connected marketplaces to your helpdesk's primary inbox. However, if you manage multiple brands or have specialized teams (e.g., a dedicated Returns team or a UK vs. US support team), you can route specific marketplaces to specific inboxes. #### Why use Inbox Mapping? * Team Specialization: Route Amazon technical queries to your "Product Experts" inbox and Shopify sales queries to your "Sales" inbox. * Regional Organization: Keep your Amazon UK, eBay UK, and Etsy UK messages in a "UK Support" inbox. * Reduced Noise: Ensure agents only see the tickets relevant to their specific marketplace or region. *** #### How to Set Up Routing 1. Open Helpdesk Settings: Navigate to your Settings and select your connected Helpdesk . 2. Locate the Routing Table: Look for the Marketplace Routing section. 3. Map Your Channels: You will see a list of all your connected marketplaces. For each marketplace, use the dropdown menu to select the specific destination inbox. * *Example:* Set Amazon US to route to "General Support" and Amazon UK to route to "International Support". 4. Save Changes: Click the Save Settings button at the bottom of the page. *** #### Frequently Asked Questions What happens if I don't map a marketplace? Any marketplace not specifically mapped in this table will continue to flow into your helpdesk's Default/Main Inbox. Can I route one marketplace to multiple inboxes? Currently, Juble supports a 1-to-1 mapping. Each marketplace connection can be tied to exactly one destination inbox to ensure message consistency. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.juble.io/helpdesks/intercom/marketplace-routing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.