Zendesk OAuth Upgrade
Zendesk is transitioning to a new OAuth refresh token flow. To ensure uninterrupted service, all Juble.io users must reconnect their Zendesk accounts before September 30, 2025.
👉 Official Zendesk announcement: Announcing support for OAuth refresh token grant type and OAuth access and refresh token expirations
What is changing?
Old behavior: OAuth access tokens issued by Zendesk did not expire by default.
New behavior: Zendesk now enforces short-lived access tokens that expire and must be refreshed using a refresh token.
Impact on Juble.io: Existing connections using permanent tokens will stop working after the deadline.
How to fix the issue
If your integration is affected, you will see an error message like this in Juble.io:
To resolve this, simply:
Log in to Juble.io Helpdesk.
On the top right corner, click Reconnect.
Enter your Zendesk subdomain and sign in.
Done ✅ — your account will now use the new refresh token flow.
Once reconnected, the error message will disappear automatically.
Frequently Asked Questions
Q: What happens if I don’t reconnect by September 30, 2025? A: Your Zendesk integration will stop working in Juble.io until you complete the reconnection process.
Q: Will I lose any data? A: No, your historical data in Juble.io remains intact. Only the live sync with Zendesk will be paused until you reconnect.
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