# Auto Responder

This guide explains how to configure auto-responders for Juble.io within your Zendesk platform. These auto-responders can streamline your workflow by automatically sending personalized messages to customers upon receiving specific tickets.

## **Requirements**

A Juble.io account with Zendesk integration enabled.

{% content-ref url="../../juble.io/account" %}
[account](https://docs.juble.io/juble.io/account)
{% endcontent-ref %}

{% content-ref url="link-zendesk-account" %}
[link-zendesk-account](https://docs.juble.io/helpdesks/zendesk/link-zendesk-account)
{% endcontent-ref %}

## **Steps**

1. **Log in to Juble.io:** Navigate to <https://channels.juble.io/> and sign in with your Juble.io credentials.
2. **Access Helpdesk Details:** Locate the section dedicated to your helpdesk.
3. **Auto-Responder Section:** Within your Zendesk helpdesk details, find the section labeled "Auto-Responder". This is where you will configure your auto-responses.
4. **Craft Your Message:** In the designated text box, type the message you want your auto-responder to send.
5. **Personalize Your Message (Optional):** Juble.io allows you to integrate dynamic placeholders that automatically populate based on your tickets. See the full list of placeholders [here](https://support.zendesk.com/hc/en-us/articles/4408886858138-Zendesk-Support-placeholders-reference). For example, you can use `{{ticket.requester.name}}` to insert the requester's name dynamically.
6. **Specify Trigger Tags:** Here, you can define a space-separated list of tags that will trigger the auto-responder. This allows you to target specific types of tickets. For instance, if you create a tag named "New\_Order," you can add it here to trigger the auto-responder only for tickets with that tag.

<figure><img src="https://2805882550-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwYKotMA1P52JalJtS5yp%2Fuploads%2F8uzDcN1Vuqzzz2CnjcR8%2Fimage.png?alt=media&#x26;token=6b4dbc51-cc0c-4c22-9bfc-69cd8337172e" alt=""><figcaption></figcaption></figure>