Auto Responder

Setting Up Auto-Responders for Juble.io with Zendesk

This guide explains how to configure auto-responders for Juble.io within your Zendesk platform. These auto-responders can streamline your workflow by automatically sending personalized messages to customers upon receiving specific tickets.

Requirements

A Juble.io account with Zendesk integration enabled.

AccountLink Zendesk Account

Steps

1. Log in to Juble.io: Navigate to https://channels.juble.io/ and sign in with your Juble.io credentials.

2. Access Helpdesk Details: Locate the section dedicated to your helpdesk.

3. Auto-Responder Section: Within your Zendesk helpdesk details, find the section labeled "Auto-Responder". This is where you will configure your auto-responses.

4. Craft Your Message: In the designated text box, type the message you want your auto-responder to send.

5. Personalize Your Message (Optional): Juble.io allows you to integrate dynamic placeholders that automatically populate based on your tickets. A link to a full list of available placeholders should be provided in this section. For example, you can use {{ticket.requester.name}} to insert the requester's name dynamically.

6. Specify Trigger Tags: Here, you can define a space-separated list of tags that will trigger the auto-responder. This allows you to target specific types of tickets. For instance, if you create a tag named "New_Order," you can add it here to trigger the auto-responder only for tickets with that tag.