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Add account
Good to know: You can add multiple accounts by repeating the steps below with all you Walmart accounts
To retrieve the Walmart Client Id and Client Secret, follow these steps:
- 1.
- 2.Click on "Production Keys".
- 3.Copy your Client Id.
- 4.Copy your Client Secret.
Refer to the screenshot below for a visual guide:

To create a new Walmart account in Zendesk, follow these steps:
- 1.Sign in to your Zendesk Support account.
- 2.Go to your Zendesk Admin Center and click on the Channel apps menu.

- 3.Select your installed Walmart integration.

- 4.Click on "Add account".

- 5.Enter the required information, including the name of the account, Walmart Client Id, and Walmart Client Secret.

- 6.Copy your Unique Email Address, as it will be needed in the next section.
- 7.Verify the connection and save the information.
To add your unique email address to Walmart, please follow these steps:
- 1.
- 2.Search for "Customer Service Contact" and click on "Add Contact".

- 3.Select the option 'Distribution List' and paste your Unique Email Address that was mentioned earlier.

- 4.Click on "Save Distribution Email".
Congratulations! Your account is now setup and will receive new tickets soon!
Good to know: New messages are pulled every 2 mins.
Last modified 4mo ago