Add account

Good to know: You can add multiple accounts by repeating the steps below with all you Walmart accounts

Retrieve Walmart Client ID and Client Secret

To retrieve the Walmart Client Id and Client Secret, follow these steps:

  1. Log into the API Keys section of Walmart using the desired account.

  2. Click on "Production Keys".

  3. Copy your Client Id.

  4. Copy your Client Secret.

Refer to the screenshot below for a visual guide:

Create a New Walmart Account in Zendesk

To create a new Walmart account in Zendesk, follow these steps:

  1. Sign in to your Zendesk Support account.

  2. Go to your Zendesk Admin Center and click on the Channel apps menu.

  1. Select your installed Walmart integration.

  1. Click on "Add account".

  1. Enter the required information, including the name of the account, Walmart Client Id, Walmart Client Secret, and Walmart Market (US, CA, MX).

  1. Copy your Unique Email Address, as it will be needed in the next section.

  2. Verify the connection and save the information.

Add Your Unique Email Address to Walmart

To add your unique email address to Walmart, please follow these steps:

  1. Search for "Customer Service Contact" and click on "Add Contact".

  1. Select the option "Individual Contact" as the contact type, check the box labeled "Make primary contact." and paste your Unique Email Address that was mentioned earlier.

  2. Fill out the remaining fields with the contact details for your primary customer service representative. This person will be your main liaison for Walmart, so it's crucial that they are designated as your primary point of contact. Please ensure to provide their most dependable phone number.

  1. Click on "Save Contact" to confirm the changes.

  2. After saving the contact, please note that you will receive a new ticket requesting confirmation of the email address. It's essential to check this ticket and validate the email to ensure proper configuration and functionality within the Walmart system.

Congratulations! Your account is now setup and will receive new tickets soon!

Good to know: New messages are pulled every 2 mins.

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