# Add account

{% hint style="info" %}
**Good to know:** You can add multiple accounts if you happen to have a partnership with several Fnac / Darty shops
{% endhint %}

## Authorize Juble.io Access to your Fnac / Darty account

To enable the seamless integration of Fnac / Darty, it's crucial to grant authorization for Juble.io to access your Fnac / Darty account. Follow these steps to authorize access:

1. Contact Fnac support by emailing **<Marketplace.api@fnacdarty.com>**
2. In your message, kindly ask them to authorize **Juble.io** to access and interact with your store.

By completing these steps, you've successfully authorized Juble.io to access your Fnac / Darty account. This authorization is essential for Juble.io to retrieve customer messages and order details, providing you with a unified platform for managing customer support.

## Create a new Fnac / Darty account

To create a new Fnac / Darty  account, follow the steps below:

1. Sign in to your Juble.io account using your credentials.
2. In the main menu, go to the "Channels" section.

<figure><img src="/files/JljqW2GvJuNajIA7KcyL" alt=""><figcaption></figcaption></figure>

3\. Enter the desired information regarding, the name of the account, the Fnac / Darty Shop Id

<figure><img src="/files/hA6tOOyhrllYlxm2iCq7" alt=""><figcaption></figcaption></figure>

4\. Verify the connection and Save the information

{% hint style="success" %}
**Congratulations!** Your account is now setup and will receive new tickets soon!
{% endhint %}

{% hint style="info" %}
**Good to know:** New messages are pulled every 2 mins.
{% endhint %}


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