# Add account

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**Good to know:** You can add multiple accounts if you happen to have a partnership with several Fnac / Darty shops
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## Authorize Juble.io Access to your Fnac / Darty account

To enable the seamless integration of Fnac / Darty, it's crucial to grant authorization for Juble.io to access your Fnac / Darty account. Follow these steps to authorize access:

1. Contact Fnac support by emailing **<Marketplace.api@fnacdarty.com>**
2. In your message, kindly ask them to authorize **Juble.io** to access and interact with your store.

By completing these steps, you've successfully authorized Juble.io to access your Fnac / Darty account. This authorization is essential for Juble.io to retrieve customer messages and order details, providing you with a unified platform for managing customer support.

## Create a new Fnac / Darty account

To create a new Fnac / Darty  account, follow the steps below:

1. Sign in to your Juble.io account using your credentials.
2. In the main menu, go to the "Channels" section.

<figure><img src="https://2805882550-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwYKotMA1P52JalJtS5yp%2Fuploads%2FRjBIkWueKVLmOXrRMsl6%2Fimage.png?alt=media&#x26;token=070b8c80-019d-4040-865e-034a23a55733" alt=""><figcaption></figcaption></figure>

3\. Enter the desired information regarding, the name of the account, the Fnac / Darty Shop Id

<figure><img src="https://2805882550-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwYKotMA1P52JalJtS5yp%2Fuploads%2FByqsXilKkWeGmyQdRIod%2Fimage.png?alt=media&#x26;token=89a9132a-9bdd-4812-b8e9-4a63bbd60cc1" alt=""><figcaption></figcaption></figure>

4\. Verify the connection and Save the information

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**Congratulations!** Your account is now setup and will receive new tickets soon!
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{% hint style="info" %}
**Good to know:** New messages are pulled every 2 mins.
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