# Advanced settings

## Reply option

* **Default:**
  * When a customer sends a message to the shop, the reply is sent to the customer with the operator copied.
  * When the operator sends a message to the shop, the reply is sent to the operator only, without copying the customer.
  * If the operator sends a message to the shop with the customer copied, the reply is sent to both the operator and the customer.
* **Always Reply to Operator and Customer:** Messages are always replied to both operators and customers, ensuring both parties stay informed.
* **Always Reply to Customer Only:** Messages are exclusively replied to customers, limiting operator involvement.

<figure><img src="/files/mgfg3owPEGe0YAzxjWsT" alt=""><figcaption></figcaption></figure>

## Shop id

You can set your Shop ID here to ensure messages are directed correctly, especially when managing multiple shops within your Mirakl account. Leave this field empty if not applicable.

<figure><img src="/files/8YZJLeQY2otle19pDDKY" alt=""><figcaption></figcaption></figure>

To find you shop id, you can log into your Mirakl instance and it will be display on the dashboard page:

<figure><img src="/files/csRQfmXO8DrvwOF8Nh1E" alt=""><figcaption><p>Shop id is 2114 in this case</p></figcaption></figure>

## Channel Code

* Used to identify specific sales channels within your Mirakl account.
* Leave empty for single-shop accounts.
* Enter channel code for multiple shops (e.g., FR for France, ES for Spain).

<figure><img src="/files/sly4xtn9KTcduX75qKrI" alt="" width="563"><figcaption></figcaption></figure>

## Role

Specify your role as an Operator or Shop. This helps the app adapt its message handling to your specific needs. Messages are imported differently based on your chosen role.

<figure><img src="/files/9iZeGIUlbp9eNQHDGwnJ" alt=""><figcaption></figcaption></figure>

## **Custom Tags**

* Custom tags: Add custom tags to your tickets for easy categorization and filtering. (space separated tags)

<figure><img src="/files/10ZCIRFEYscsaJn1aGlF" alt=""><figcaption></figcaption></figure>

## **Notifications**

* **Incident without messages:** Enable or disable notifications for incidents without messages.

<figure><img src="/files/ULAsEp1k5Qo6S0UtLIKO" alt=""><figcaption></figcaption></figure>


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