# Troubleshooting

## Connection is not verifying with the API key

Ensure that your Mirakl user account has the "Seller Administration" role assigned. The API key requires this role for proper functionality. If your role is different, please request an update from your Mirakl administrator.

<figure><img src="/files/GPfUk6fuRCUZsZGYMxfM" alt=""><figcaption></figcaption></figure>

## Cleaning Up Mirakl URL

Sometimes, issues may arise due to variations in the Mirakl URL. To ensure a smooth connection, please make sure your Mirakl URL is in the correct format. Follow these steps to clean up the Mirakl URL:

1. **Original URL:** `https://1800flowers-prod.mirakl.net/marketplace-dashboard/`
2. **Cleaned Up URL:** `https://1800flowers-prod.mirakl.net`

By removing any unnecessary paths beyond the main domain, you can enhance the accuracy of the connection. Ensure that your Mirakl URL matches the cleaned-up format. If you continue to face issues, feel free to reach out to our support team for further assistance.


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