Message Creation


The Message Creation feature enables users to initiate messages from Zendesk to Mirakl seamlessly. This integration streamlines communication between these two platforms, allowing for efficient and effective interactions. By creating messages directly from Zendesk to Mirakl, you can enhance your customer support and marketplace management processes, ultimately improving the overall user experience.

In the following sections, we will guide you through the steps to set up and utilize this feature, ensuring that you can harness its full potential to benefit your operations.



Before you proceed with the integration, ensure that you have the necessary prerequisites in place:

Zendesk token

You will need an API token to complete the integration process. If you don't have a token yet, follow these steps to obtain it:

Zendesk token

Once you have your Zendesk API token, you can proceed to the next section to add it to your Zendesk account.

Add the token in Zendesk

To add the token in Zendesk, follow the steps below:

  1. Sign in to your Zendesk Support account

  2. Go to your Zendesk Admin Center and click on the Zendesk Support apps menu.

  1. Select the Mirakl application from the available options. Click on 'Change settings' to configure the integration.

  1. Locate the 'Message Initiation Token' field. Insert the token you obtained in the previous step (Prerequisites).

  1. After inserting the token, click 'Save' to confirm your settings.

Once you've completed these steps, you should be ready to create messages from Zendesk to Mirakl seamlessly.


With the integration set up, you can now create messages from Zendesk to Mirakl effortlessly:

  1. Click on 'New Ticket' in Zendesk to initiate a new support ticket.

  2. Within the Mirakl application, click on 'Create Mirakl Message.' This action will load your data to prepare for sending the message.

  1. When creating a message, ensure that you include the following information as part of your ticket:

  • Subject

  • Comment

  • Order ID

  1. Click 'Send Message' to dispatch the message to Mirakl.

By following these steps, you can fully utilize the Message Creation feature to streamline communication between Zendesk and Mirakl, providing a seamless experience for both your team and your customers.

Last updated